View our full rental agreement >
Our Standard Cancellation Policy
For new trips, you can cancel within 24 hours of booking and receive a full refund. After that, if you cancel 30 or more days before check-in, you can receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes.
Travel Insurance
We offer travel insurance—you’ll see the option to purchase it when booking your stay. It includes coverage for trip cancellation or interruption due to listed covered reasons, and additional benefits (such as for losses caused by travel delays or medical emergencies during your trip).
Note: To purchase travel insurance, you must be a U.S. resident booking a home in the U.S.
Unit Assignments
Amelia Rentals reserves the right to move any reservation to another comparable unit based on unforeseen circumstances. The rental unit may not be sublet or the rental agreement assigned without the written consent of an authorized agent of Amelia Rentals.
Check-in/Check-out
Early check-in or late check-out may become available for your stay; if it does, we’ll let you know via email and your Trip Manager. Additional charges may apply. If you do not vacate by check-out time (or late check-out time as agreed by Vacasa), you authorize us to bill your credit card on file for a late departure fee of up to one night’s rental. Please refer to your confirmation email for check-in location and late arrival instructions.
Our standard check-in time is 4 p.m., and check-out is at 10 a.m.
Housekeeping
We want to keep your trip worry-free, so before your stay, our local housekeeping team thoroughly cleans and disinfects the home in line with our Vacasa Premium Clean standards.
Learn about our cleaning program >
Unreturned Keys
There will be a $25 fee charged per key not returned to Amelia Rentals by Vacasa at the time of check-out. Pool cards are subject to different rates.
Pet Policy
Dogs are allowed in specific properties only, so please check each home’s listing and make sure to add your dog when making your reservation. Fees may apply.
Good Neighbor Policy
Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and year-round residents.
Please treat the property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. Observe all house rules and regulations.
To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the property and upon check-out. You and other guests agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to Vacasa from police, neighbors, or neighborhood or homeowner associations. Noise audible outside the property is prohibited between 10 p.m. and 8 a.m.
Vacation Rental FAQ
What time are check-in and check-out?
Our standard check-in time is 4 p.m. and our check-out time is 10 a.m.
Early check-in or late check-out may be available and can be requested at booking, before arrival, or during your stay; additional charges may apply.
What are your office hours and location?
Office hours are Monday through Friday, 9 a.m. to 5:30 p.m. EST and Saturday, 10 a.m. to 5 p.m. Our office may be closed on select holidays. Guests staying with Amelia Rentals by Vacasa may contact the 24/7 customer service line at 800-544-0300.
Our office is located at 5299 South Fletcher Avenue, Amelia Island, FL.
Do you have pet-friendly units?
We have lots of dog-friendly homes to choose from—just check the home’s listing, and make sure to add your dog to your reservation. Fees may apply.
Are the homes close to one another?
Some of our vacation homes are located in close proximity to other properties, but all are privately owned and are spread throughout the Summer Beach and Omni Amelia Island Plantation. Please call the 24/7 customer service line at 800-544-0300 for more information.
What if we have a problem at the home?
Contact us with any concerns during your stay using the contact information provided in your booking confirmation email. Let us know as soon as possible if you notice a maintenance or housekeeping problem, if there’s a potentially hazardous condition at the home, or if any incident occurs at the home that requires our attention.
Can I check in to the home after your office is closed?
Yes, in your confirmation email you’ll find instructions telling you how to check in after our office is closed. Please remember to request instructions if you plan to arrive after 6 p.m. Monday through Friday or on weekends.
What grocery stores are in the area?
Harris Teeter is the closest grocery store and Publix is a 9-minute drive away. Both grocery stores offer pre-order pickup and delivery services.
What happens if I leave something at the condo?
We can mail you your lost item for a $25 processing fee, plus shipping, within two weeks of your stay. Give us a call at 800-544-0300 to arrange a shipment. Otherwise, we’ll donate it to a local charity.
What is your grilling policy?
Please play it safe. We do not allow gas grills on the balconies. The Florida Fire Prevention Code prohibits any cooking on a balcony of an apartment or condominium. The only exception is for electrical cooking appliances such as electric ranges or electric grills.
